Malware Removal

Looking for an IT company with a great track record for successful malware removal?

Malware is an all-encompassing term that includes not just viruses but worms, Trojans, spyware, adware, rootkits, bot infections, ransomware, scareware and others.

The problem is most anti-virus software is not designed to handle these other types of threats and so very often doesn't catch them. Here at Colbatech Solutions, we are experts at identifying the different types of malware and we know which tools are best for removing them.

You Know You Have Malware If

• You get a message that your data is encrypted and inaccessible and it won't be unencrypted unless you pay a ransom amount

• You get random advertisement pop-up on your screen while browsing websites

• When attempting to go to one website you get redirected to another website that is completely unrelated

• As soon as Windows starts, you get an FBI warning screen

• Some program you've never heard of before pops up and pretends to start scanning your computer. It says it found hundreds or thousands of threats. They tell you if you pay, the program will remove the threats.

• All of a sudden you have extra toolbars or buttons in your web browser that you didn't intend to be there.

Whatever You Do DON'T

• Provide payment info.

• Click on or further engage with any malicious programs installed on your computer, this can lead to more severe infections.

If you've already done this, please let us know so we can see what we can do to help you mitigate any potential damage.

The Good News about Malware Removal

The good news for you is that you don't really need to know what type of threat you have because we can handle them all. Most of the time we can determine what kind of infection you have simply by the way you describe it to us over the phone. The other good news is that we can handle 90% of malware threats remotely. This reduces costs for you while allowing us to fix your computer faster.

How To Stop Malware From Ever Infecting Your Computer

The best way to stop malware is to prevent malware. The majority of malware is preventable by simply following these rules:

1. Don't open an email attachment from anyone you don't know.

2. Only download software from the source. Never download software from a third party website.

3. Never plug in a thumb drive handed to you from an untrusted source.

4. Never take a phone call from an individual that contacts you claiming they see something wrong with your computer. They'll want to remote in to fix the problem, but there is no way they should know whether or not you have a problem in the first place. No one should be monitoring your computer without your permission. They are lying to you. All of these calls are 100% scams that can lead to malware infections or data theft!

If you think you might have a malware infection, there is a good chance that you do. Give us a call today to so we can determine whether or not you have a malware infection and the threat it may pose to the integrity of your data. From there we'll determine the steps that need to be taken to remove the malware and mitigate any potential damages. Let our expert knowledge in this area get you back to work and put your mind at ease.