Computer Support

Do you want just anyone working on your computer?

Colbatech Solutions provides expert troubleshooting of day to day computer issues that arise from software and hardware related failures. It's frustrating when your computer isn't working as it should, especially when you are trying to meet deadlines. The good news is that we have seen thousands of computer issues over the years. More likely than not, we have seen and fixed the issues you are experiencing.

A Few Issues We See Frequently:

• The blue screen with "memory dump"

• No picture comes up on the monitor

• Computer won't turn on

• Computer won't boot into Windows

• Computer is slow

• Computer crashes frequently

• A specific program is slow or won't start

Our Approach to the "Blue Screen of Death"

The blue screen of death is an elusive problem. It has been the bane of computer users everywhere since the early ages of Windows. It can be caused by both software and hardware failures. The blue screen will provide an error code, but these aren't usually much help. Blue screens can be caused by anything from overheating hardware to poorly written software. When troubleshooting these issues, it's generally all about process of elimination. The first thing we do is check the inside of your case for dust bunnies and clean it out thoroughly with a can of compressed air. We ask you questions about what may have changed right around the time the problem started. Have you installed any major patches or updates? Have you recently installed any new peripherals or devices? Are you running any new software applications? The next thing we do is make sure there are no hardware issues. We test the hardware as quickly yet as thoroughly as possible. Lastly, we update to the latest versions of software and remove any unnecessary programs which may be causing issues.

If we determine that the issue is hardware related, we'll help you invoke the warranty on your computer, repair the computer, or purchase a new one.

If it's a software related issue, we'll use our vast experience to find and fix the problem and get you back to work quickly.

Some Preventative Measures You Can Take

As a computer owner or user these are some steps you can take to help keep your computer running efficiently and as problem free as possible.

1. Keep the Insides Clean

   For a desktop, open up the case every few months and use a can of compressed air to blow out the dust. DO NOT use a vacuum cleaner as this makes your computer susceptible to damage by static. Use a paper clip or something similar to keep fans from spinning as you blow air into them. Laptops are trickier because each model is different in the placement of fans and heat sinks and opening the case can be difficult. Consult the manual or a qualified technician.

2. Remove Unneeded Software

   Don't forget to occasionally remove unused software. Many applications have processes that startup automatically every time you power on your computer. These processes eat up resources that can slow your computer down overtime and cause conflicts. Don't uninstall anything if you don't know what it is. When you install a software package it may install several components; uninstalling one of these components can break the whole unit.

3. Check Your Hard Drive for Errors

   The hard drive stores all the data for your computer. It stores your pictures, your videos, your programs... everything. Without it, your computer is essentially an empty shell. Having a great backup strategy is priority #1. Checking for early warning signs of hard drive failure can save you some hassle.

   Download and install Acronis Drive Monitor to monitor disk temperatures, spin-up times, read-errors and much more. If one of these values crosses an unsafe threshold, warning signs and red X's will let you know. You can also configure Acronis Drive Monitor to email a warning if something isn't right. If you see a sign of failure, you may need to replace the drive.

Would you like to spend less time fighting with your computer and more time with family?

If you feel like something is wrong with your computer, there probably is. Many people second guess these issues or decide to "wait and see if it will come back". The fact is that your instincts are better than you may give yourself credit for. The bottom line is that your time is valuable and you don't need to mess around with anything that cuts into time with family, endangers deadlines, or prevents you from doing the things you love.

If you have any concerns about your computer, give us a call and we'll quickly put our vast troubleshooting skills to work for you.